Click Help Topics for a list of Help topics.


To add a fax client printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Click Add Fax Printer.

3	Type the full name of the remote fax printer, such as

\\Sales\fax

Notes

If you are unable to add a fax printer, you may have insufficient user rights on the printer. See your system or fax server administrator to obtain rights for the shared printer.

You can remove any shared printer by clicking Delete Fax Printer on the General tab in the Fax Properties dialog box.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


Overview of fax cover pages

When you send a fax, you can include a cover page with the fax. A fax printer normally provides several cover pages that you can include with your faxed documents or messages. Each fax cover page has fields that display information—such as names, addresses and telephone numbers—for both the sender and the recipient. You probably entered the sender information when you installed your fax client, but you can also change your sender information in the Fax Properties dialog box.

In addition to the cover pages provided by a fax printer, you can use the Fax Cover Page Editor to create or modify your personal cover pages. You can also convert cover pages from the Windows 95 Fax Cover Page Editor for use with your fax client by opening and then resaving them with the client Fax Cover Page Editor. Existing cover pages have to be added to the Fax Properties dialog box before you can use them.

Your organization may not permit you to use personal cover pages with a particular fax printer. This is the case if your personal cover pages are not listed when you print a fax.

Click Related Topics to see a list of procedures for changing the information that appears on cover pages and for creating, adding, editing, or removing personal cover pages.

 Related Topics


To create a personal cover page

1	Click here  [image]  to open the Fax Properties dialog box to the Cover Page tab.

2	Click New to start the Fax Cover Page Editor and create a cover page.

3	Use the menu commands and toolbar buttons to create your personal cover page.

Notes

The cover page should include information fields for at least the sender’s name and fax number, the recipient’s name, and a note.

You can add only one Note field to a cover page. The Paste command will not function if you try to paste a second Note field on a cover page.

For details on inserting information fields and using Fax Cover Page Editor, click its Help menu, and then click Help Topics.

You can also open Fax Cover Page Editor by clicking Cover Page Editor in Fax, which is on the Start menu, under Programs.

 Related Topics


To create, add, edit, or delete personal cover pages

1	Click here  [image]  to open the Fax Properties dialog box to the Cover Page tab, and then do any of the following.

To edit an existing cover page, click it, and then click Open.

To create a new cover page, click New.

To add an existing cover page to the list, click Add.

To remove a cover page from the list, click it, and then click Delete.

Notes

Clicking Open or New starts Fax Cover Page Editor. For information about how to use Fax Cover Page Editor, click its Help menu, and then click Help Topics.

You can click Add to include any cover page created in Windows NT Fax Cover Page Editor. These are .cov files. To add a cover page that was created in Windows 95 Fax Cover Page Editor (these are .cpe files), open the cover page and then resave it in Windows NT Fax Cover Page Editor as a .cov file.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


To change information that appears on cover pages

1	Click here  [image]  to open the Fax Properties dialog box to the User Info tab.

2	Type the changes you want in the spaces provided.

Notes

The information on the User Info tab automatically fills corresponding fields on a cover page.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


To send faxes when discount rates apply

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Time to send, click Discount rates.

Notes

The setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


To set the default time to send faxes

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Time to send, select the check box you want to set as the default.

Notes

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


To set the default billing code for faxes

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	In Billing code, type the billing code you want.

Notes

The billing code appears in the fax event log for outbound faxes.

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


To change the default page setup for a fax printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Print Setup, make the changes you want.

Notes

The changes you make apply only to the selected printer.

You can change these default settings by clicking Properties in the Print dialog box when you print a document. You won’t be able to change the printer properties in the Fax Send Utility and in some programs.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


Receiving faxes on a fax client

If you have a fax client installation, you should note the policy at your site for receiving faxes through a server. If your fax server is configured to accept incoming faxes, then received faxes can be printed, available in a public folder on the server, distributed to your personal folder, or sent to your inbox.

Your fax server administrator can provide the information you need to receive faxes through a fax server.

 Related Topics


To receive the status of faxes you send

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	For Email Address, type your email address.

Notes

The status of faxes that you print or send to the printer will be emailed to this email address. This setting applies only to the selected printer.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu under Settings. If you are an administrator working with Microsoft Fax Server, you can open the Fax Client Properties dialog box by double-clicking Fax Client in Control Panel.

 Related Topics


To send a fax using the Fax Send Utility

1	Click here  [image]  to start the Fax Send Utility.

2	Follow the instructions on the screen.

Notes

You should normally use the dialing properties of the fax printer. To do this, click to clear the Dial as entered check box and then select the location of the fax recipient in Country.

You can also start the utility by clicking Fax Send Utility in Fax, which is on the Start menu, under Programs.

 Related Topics


Unable to find FAXSEND.EXE

You may need to reinstall Microsoft Fax on your computer.

Click here [image] to reinstall Microsoft Fax for Windows NT.


To send a fax from Microsoft Exchange

1	Click Start, point to Programs, and then click Microsoft Exchange.

2	Click Compose, and then click New Message.

3	Enter the fax address for the recipient in the To or Cc box.

Notes

You can fax messages from Microsoft Exchange if Exchange is installed on your computer and your fax client was configured during setup to use Windows Messaging.  The fax recipient must be entered in the Address Book as a fax address.

For information about changing the properties of faxes sent from Microsoft Exchange, click Related Topics.

 Related Topics


To send a fax from Microsoft Outlook

1	Click Start, point to Programs, and then click Microsoft Outlook.

2	Click Inbox if the inbox is not already displayed.

3	Click Compose, and then click New Message.

4	Enter the fax address for the recipient in To or Cc.

Notes

You can fax messages from Microsoft Outlook if Outlook is installed on your computer and your fax client was configured during setup to use Windows Messaging. Any Outlook contact with a fax number will display a fax address.

For information about changing the properties of faxes sent from Microsoft Outlook, click Related Topics.

 Related Topics


To send a fax from within a program

In your program, click the File menu to see if it contains a Send command, and then click one of the following.

My program has Send.

My program has Print, but not Send.


To send a fax from a program using the Send command

1	Open the document you want to send.

2	On the File menu, click Send.

3	Enter the fax address for the recipient in To or Cc.

Notes

You can use the Send command only if your fax client was configured during setup to use Windows Messaging. If you use Exchange, the fax recipient must be entered in Address Book as a fax address. In Outlook, a fax recipient must have a fax number.

If the program doesn’t support the Send command, use the Print command to send faxes.

For information about changing the properties for messages sent with the Send command, click Related Topics.

 Related Topics


To send a fax from a program using the Print command

1	Open the document you want to send.

2	On the File menu, click Print.

3	In Name, click the fax printer you want to use, and then click OK.

Note

For information about changing the printer properties for a document, click Related Topics.

 Related Topics


To add a fax recipient to your Exchange personal address book

1	Click Start, point to Programs, and then click Microsoft Exchange.

2	On the Tools menu, click Address Book.

The Address Book dialog box opens.

3	On the File menu, click New Entry.

4	Under Select the entry type, click Fax Address, and then click OK.

5	Under Put this entry, click In the, and then click Personal Address Book, and then click OK.

6	For Fax Recipient, type the recipient's full name.

7	In Country, enter the recipient’s country.

8	For Area code and fax number, type the area or city code and phone number.

Notes

If Fax Address does not appear as an entry type, the Exchange option was not selected during your fax program setup. To enable the Exchange option, first remove and then reinstall your fax program.

For step 7, do not select (None - Dial as entered) for Country, except to override the automatic dialing properties for your location. If you do select this option, the Area code and fax number must then include any outside line, international or long distance, and local digits required to complete the call from your location.

Only a name, fax phone number, and country are required to complete fax calls, but information on the Business tab of the address properties dialog box is used for fax cover pages.

 Related Topics


To add a fax recipient to your Outlook contacts

1	Click Start, point to Programs, and then click Microsoft Outlook.

2	On the Go menu, click Contacts.

3	Double-click Click here to add a new Contact.

Or, to add a fax number for an existing contact, double-click that contact.

4	Click Full Name, and type the full name for your recipient.

5	Under Address, click Business, Home, or Other, and then click Address.

6	Enter the address details, and in Country, enter the country, and then click OK.

7	For any of the Phone lists, click Business Fax, Home Fax, or Other Fax, the same as you selected in step 5.

8	In the box, type the area or city code and fax number for the recipient.

9	In the other fields, fill in any other information you want to record.

Notes

For international numbers, make sure you enter the country, as described in step 6.

Only a name, fax phone number, and country are required to complete fax calls, but information in other fields may be used for fax cover pages.

 Related Topics


To attach a cover page to a fax message

1	In Microsoft Exchange or Outlook, compose a message.

2	Enter a fax address in To or Cc.

3	On the Tools menu, click Fax Attributes.

4	Under Cover Page, make sure that Print a coverpage with your messages? is selected.

5	Iin Cover Pages, click a cover page, and then click OK.

Note

You must address the message to one or more fax recipients before you set the fax attributes.

 Related Topics


To set fax printer properties for the active document

1	Open the document you want to fax.

2	On the File menu, click Print.

3	In Name, click the name of the fax printer whose properties you want to set.

4	Click Properties, and then change the settings as needed.

Note

This procedure overrides the default fax printer properties for only the active program. For information about setting default printer properties for all of your fax transmissions, see Related Topics.

 Related Topics


To set properties for documents faxed with the Send command

1	Click Start, point to Programs, and then click Microsoft Exchange or Microsoft Outlook.

2	On the Tools menu, click Services.

3	Click Fax Mail Transport, and then click Properties.

4	Under Fax Printers, click a printer.

5	 To include a cover page with fax messages, select the Include cover page with faxes? check box, and then click a cover page.

6	To change the default font, font style, or font size for fax messages, click Set Font.

Notes

This procedure sets properties only for faxes sent from a program with a Send command. When composing a fax message in Exchange or Outlook, use Fax Attributes on the Tools menu.

Default Message Font applies only to documents sent by programs that do not support rich-text formatting.

 Related Topics


To set attributes for messages faxed from Exchange

1	Click Start, point to Programs, and then click Microsoft Exchange.

2	Click Compose, and then click New Message.

3	Click To, double-click a fax recipient, and then click OK.

4	On the Tools menu, click Fax Attributes.

5	Under Fax Printers, click a printer.

6	 To include a cover page with Exchange fax messages, select the Print a cover page with your fax messages? check box, and then click a cover page.

7	To change the dialing location, click a new location in Dialing Location.

Note

Before you can set the fax message attributes for a message, at least one recipient must be listed as a fax address in Address Book. For more information about adding fax addresses to the Exchange Address Book, click Related Topics.

 Related Topics


To set attributes for messages faxed from Outlook

1	Click Start, point to Programs, and then click Microsoft Outlook.

2	Click Compose, and then click New Message.

3	Click To, double-click a fax recipient, and then click OK.

4	On the Tools menu, click Fax Attributes.

5	Under Fax Printers, click a printer.

6	 To include a cover page with Outlook fax messages, select the Print a cover page with your fax messages? check box, and then click a cover page.

7	To change the dialing location, click a new location in Dialing Location.

Note

Before you can set the fax message attributes for a message, at least one recipient must be a fax address. To create a fax address in Outlook, enter a fax number for the recipient in the Contacts directory.

 Related Topics


To avoid dialing special codes before an internal extension

1	Click Start, point to Programs, point to Fax, and then click Fax Send Utility.

2	In Country, click (None - Dial as Entered).

3	In Fax #, type only the extension and omit your area or city code.

Notes

If you are printing or sending a fax from a program, you need to perform only steps 2 and 3.

For information about how to change outside-line and long distance access codes in the dialing properties for your location, click Related Topics.

 Related Topics


To avoid dialing 1 before a long distance number

1	Click Start, point to Programs, and then click Fax Send Utility.

2	In Country, click (None - Dial as Entered), or select the Dial as entered check box.

3	In Fax #, type any codes you need before the area code or number to access an outside or long distance line.

Notes

If you are printing or sending a fax from a program, you need to perform only steps 2 and 3.

 Related Topics


Dialing Troubleshooter

This troubleshooter leads you through a series of steps to solve problems you have in dialing.

Just click to answer the questions, and then try the suggested steps to fix the problem.

What kind of dialing problem occurred?

The wrong number was dialed.

A number with your area code must be dialed long distance.

I have a different dialing problem.


What did you notice about the number you dialed?

Microsoft Fax dialed the wrong fax number.

I'm faxing to an internal extension, but numbers are dialed before the extension.

I have a different dialing problem.


Are you sending the message from Microsoft Exchange or Outlook?

Yes. I'm trying to send an Exchange message.

Yes. I'm trying to send an Outlook message.

No. I'm printing from an application or using Send Fax.


Send the fax again

Only fax numbers in your Address Book can be changed. Click one of the following choices:

I sent the fax to a recipient in the Address Book.

The recipient isn't in the Address Book.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Change the recipient's fax number

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Next to Resend To, double-click the recipient's name.

4	Change the recipient's fax number.

In Country, make sure that the correct country is entered.

5	Click OK.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add the recipient to your Address Book

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Next to Resend To, highlight the recipient's name, and press BACKSPACE to delete the recipient.

4	Click Resend To, and then click New.

5	Click Fax Address, and then click OK.

6	Type the recipient's name and correct fax number.

7	In Country, click the country.

To avoid dialing the outside access number for an internal extension, click None - Dial as Entered.

8	Next to Add To, click To, and then, on the File menu, click Send.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Send the fax again

Only fax numbers in your Address Book can be changed. Click one of the following choices:

I sent the fax to a recipient in the Address Book.

The recipient isn't in the Address Book.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Change the recipient's fax number

1	In the Microsoft Outlook Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Next to Resend To, double-click the recipient's name.

4	Next to Phone, correct the fax number you're trying to use.

To make sure that the country is correct, click Address for the corresponding category (Business, Home, or Other).

5	Click Save and Close.

6	On the File menu, click Send.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add the recipient to your Contacts

1	On the Microsoft Outlook Go menu, click Contacts.

2	Double-click the first entry in Click here to add a new Contact.

3	Click Full Name, and enter the full name for your recipient.

4	For Address, click Business, Home, or Other, and then click Address.

5	Enter the address details, and in Country, enter the country.

6	In any of the Phone lists, click Business Fax, Home Fax, or Other Fax.

7	Type the area or city code and fax number for the recipient.

8	In the other fields, fill in any other information you want to record.

Be sure to fill in any information you want to appear in a cover page.

9	Click Save and Close.

Now, try resending the fax.

Click here to resend the fax.

Close the troubleshooter.


Resend the fax

1	On the Go menu of Outlook, click Inbox.

2	In the Inbox, double-click the message from the system administrator notifying you there was a problem.

3	Click Send Again.

4	In Resend To, Cc, or Bcc, highlight the recipient's name, and press BACKSPACE to delete the recipient.

5	Click Resend To.

6	In Show names from the, click Contacts.

7	Under Type name or select from list, click the fax address for the new contact.

8	Click To and then click OK.

9	On the File menu, click Send.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Send the fax again

Only fax numbers in your Address Book or contacts list can be changed. If your fax installation is not configured to use Microsoft Exchange or Outlook, then send the fax again.

If your fax installation is configured to use Microsoft Exchange or Outlook, click one of the following two choices:

I have Microsoft Exchange.

I have Microsoft Outlook.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Send the fax again using Exchange Address Book

I sent the fax to a recipient in Address Book.

The recipient isn't in the Address Book.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Send the fax again using Outlook Contacts

I sent the fax to a recipient in the Outlook Contacts.

The recipient isn't in the Outlook Contacts.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


The recipient wasn't in my Address Book

1	Print your document again, or use the FAX Send Utility to send a fax.

2	In the first step of Compose New Fax, click Address Book.

If Address Book is inactive, skip the rest of this procedure. Your fax installation is not configured to use Microsoft Exchange.

3	Click New.

4	Click Fax Address, and then click OK.

5	Type your recipient's name and correct fax number.

6	In Country, click the country.

To avoid dialing 9 for an internal extension, click None - Dial as Entered.

7	Next to Add To, click To ; then click Next, and finish composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


The recipient wasn't in my Outlook Contacts

Before you begin this procedure, open Outlook and add the new Contact. You cannot add an Outlook Contact while using the Print command or Fax Send Utility to send a fax.

1	Print your document again, or use the FAX Send Utility to send a fax.

2	In the first step of Compose New Fax, see whether Address Book is inactive.

If Address Book is inactive, skip the rest of this procedure. Your fax installation is not configured to use Microsoft Outlook.

3	In Show names from the, click Contacts.

4	Under Type Name or Select from list, click the new contact.

5	Click To, then click OK.

6	Click Next, and finish composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the format of the telephone number

1	Make sure you've selected a country and entered the area code or the city code and number.

Or, if the area code box is unavailable, type the city code and number.

To use the country information, click to clear the Dial as entered check box, and type the area or city code and number. Do not include any outside line, long distance, or international access numbers. Microsoft Personal Fax for Windows automatically dials these numbers.

To override the country information, select the Dial as entered check box, and type any numbers required to access the outside line and long distance or international service as well as the area or city code and number.

If you are dialing an internal extension, type the extension and select the Dial as entered check box; or in Country, click None - Dial as Entered, which is the first entry.

2	Make sure that only the digits 0 through 9 appear in the country code and area code.

The phone number can contain hyphens, periods, spaces, and other formatting characters.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the recipient's country

If you didn't use the Microsoft Exchange Address Book or Outlook Contacts to address the fax, just resend it. Make sure that you enter just the extension without the area code or prefix, and in Country, select None - Dial As Entered.

If you used Address Book or Contacts, click one of the following:

I sent the fax to a recipient in the Exchange Address Book.

I sent the fax to an Outlook Contact.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Set to dial extension as entered

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you that there was a problem.

2	Click Send Again.

3	In Resend to, double-click the recipient's name.

4	For the fax number, make sure that just the extension is entered.

Do not include the city or area-code and prefix.

5	In Country, click None - Dial As Entered.

6	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Set to dial extension as entered

1	In the Microsoft Outlook Inbox, double-click the message from the system administrator notifying you that there was a problem.

2	Click Send Again.

3	In Resend to, double-click the recipient's name.

4	For the fax number, make sure that just the extension is entered.

Do not include the city or area-code and prefix.

5	Under Address, click the corresponding address (Business, Home, or Other).

6	Click Address.

7	In Country, type None.

8	Click OK, and then click Save and Close.

9	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Specify the call as long distance

In North America, or if you have specified the number in international format, some prefixes within your area code are long distance, and some are local.

If numbers with a certain a prefix should always be dialed as long distance, ask your system administrator to configure the fax server to dial the prefix as a long distance number. If you want to dial a single number in your area code as a long distance number you can override the automatic dialing properties of the fax printer.

1	In Compose New Fax, type your outside line and long-distance carrier access numbers, such as 91, before the area code.

2	Select the Dial as entered check box.

3	Click Next and continue composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a dialing problem that the Dialing Troubleshooter can't help you solve.

For additional help, talk with your network supervisor.

Go back to the beginning of this troubleshooter.

Close the troubleshooter.


Sending and Receiving Faxes Troubleshooter for Microsoft Personal Fax
Sending Faxes Troubleshooter for Microsoft Personal Fax for Windows

This troubleshooter leads you through a series of steps to verify that your modem and working environment are properly set up.

The verification sequence may take a few minutes.

Just click to answer the questions, and then try the suggested steps to fix the problem.

What do you want to do?

I want to start the verification sequence

I don't want to do this now. Close the troubleshooter.


Check the send time for the printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click the network fax printer.

3	Under Time to send, make sure that that your faxes are to be sent at the correct time.

4	Try sending your fax.

Did this fix the problem?

Yes, it worked.

No, I still can't send a fax.


Check that the remote fax printer is active

1	On the desktop, right-click Network Neighborhood, and then click Find Computer.

2	Search for the server that provides the fax printer.

For example, if the printer is \\Server\fax, then search for

Server

3	When you find the server, double-click the folder, double-click the Printers folder, and make sure that the printer is listed there.

If the server or printer is not listed, check with the network supervisor to find the status of the fax printer.

Did this fix the problem?

Yes, this was the problem.

No, this was not the problem.


Next steps

You've encountered a problem that the Sending Faxes Troubleshooter can't help you solve.

Go back to the beginning of this troubleshooter.

Start the Dialing Troubleshooter.

Close this troubleshooter.


Adaptive Answer (defined)
Adaptive Answer

The capability for a modem to answer a phone call and determine if the call is a fax call or a data (RAS) call.


fax device (defined)
fax device

A fax device provides a way for a computer to transmit fax calls. The most common fax device is a standard fax modem. Other common fax devices include a fax card or a virtual fax port (for Internet faxing). Microsoft Fax Server can use fax devices that support Class 1 fax.


dialing card pause characters (defined)
 dialing card pause characters

Use pause characters in a phone number to pause dialing:

,	Pause for a fixed time, typically two seconds.

!	Hookflash (1/2 second on-hook, 1/2 second off-hook).

W	Wait for one second of dial tone.

@	Wait for quiet answer (ringback followed by five seconds of silence).

$	Wait for calling-card prompt ("bong") tone.

?	Ask for input before dialing continues.


dialing card access number (defined)
dialing card access number

Typically specifies an access number that you dial at the beginning of a phone call.


telephone prefix (defined)
telephone prefix

In North America, specifies the first three digits of a local telephone number. For example, if the local number is 555-1234, the prefix is 555.


telephony device (defined)
telephony device

Telephony devices provide a way for your computer to dial a phone line. The most common type is a modem connected to a phone line. Other devices enable people to share a pool of modems. Check your modem documentation to make sure it is compatible with telephony.


calling card dialing rules (defined)
calling card dialing rules

You can use the following characters to specify the rules for dialing calls:

Enter	To specify

0-9	Numbers to be dialed

ABCD	Characters to be dialed (tone dialing only; used for special control on some systems)

E	Dial the country code

F	Dial the area code (city code)

G	Dial the local number

H	Dial the card number

* #	Characters to be dialed (tone dialing only)

T	Subsequent numbers are to be tone dialed

P	Subsequent numbers are to be pulse dialed

,	Pause for a fixed time

!	Flash (1/2 second on-hook, 1/2 second off-hook)

W	Wait for second dial tone

@	Wait for quiet answer (ringback followed by five seconds of silence)

$	Wait for calling-card-prompt tone

?	Suspends dialing until user provides input


type of access

No Access	Prevents users from adding the printer.

Print	Allows users to print to a printer.

Manage Documents	Allows users to print; to control document settings; and to pause, resume, restart, and cancel their own documents in the queue.

Full Control	Permits users to manage any document in the queue; to pause, resume, or purge the printer; to change printer properties and permissions; and to delete the printer.


fax printer (defined)
fax printer

A fax printer is the software interface between the operating system and the fax device. The printer defines where the document will go before it reaches the fax device (to a local port, to a file, or to a  remote print share), when it will go, and various other aspects of the printing process. When you add a fax printer, Microsoft Fax Server installs the required print drivers on your computer, just as print drivers are installed when you add any other printer. After you add a fax printer, it appears in the Printer list when you print a document and in the Printers folder in My Computer.