Click Help Topics for a list of Help topics.


To create a fax printer

1	Click here  [image]  to open the Fax Server Properties dialog box to the Send tab.

2	Click Add Fax Printer.

3	Type a name for the new fax printer, such as

Fax Printer

Notes

You must have Administrator rights to the server to create a fax printer.

You can configure a fax printer by clicking it and then setting options on the Send and Cover Page tabs of Fax Server Properties dialog box.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To limit access to a fax printer

1	Click here  [image]  to open the Printers folder.

2	Right-click the fax printer, and then click Properties.

3	Click the Security tab, and then click Permissions.

4	Under Name, click a user or group.

5	In Type of Access, click the type of access.

Notes

By default, a shared printer is available to all network users. To provide permissions only to selected individuals or groups, remove Everyone, and click Add.

Users in more than one group retain the highest permission granted to them. No Access overrides all other permissions.

You can change printer settings only if you have Full Control access permission. Members of the Administrators, Server Operators, Print Operators, or Power Users group have Full Control permission by default.

You can also open the Printers folder by clicking My Computer and then clicking Printers.

 Related Topics


To set the discount rate period for sending faxes

1	Click here  [image]  to open the Fax Server Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	In Discount rate period starts, enter the time at which discount phone rates begin.

4	In ends, enter the time at which discount phone rates end.

Notes

This setting applies only to the selected printer.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To assign a fax device to a fax printer

1	Click here  [image]  to open the Fax Server Properties dialog box to the Send tab.

2	Under Fax Printers, click a fax printer.

3	Under Device Name, select the check box of the device you want to assign to the selected printer.

Important

You can assign only a fax device to a printer. Assigning a data-only modem doesnot enable it to send faxes and may cause errors.

Notes

You can repeat steps 2 and 3 for every fax printer listed under Fax Printer. Each fax printer is configured separately.

If you assign more than one fax device, click Related Topics for information about setting the priority for fax devices.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To enable a fax device to receive faxes

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	Under Device Name, select the check box of the a fax device you want to receive faxes.

Important

Click to clear the check box for any modem that is not a fax modem. Selecting the check box of a data-only modem doesnot enable it to receive faxes and may cause errors.

Notes

Fax modems without adaptive answer cannot take RAS data calls while fax is enabled.

If a fax device connected to your computer does not appear on this list, you need to install it first. Click Related Topics to install a fax modem. For other fax devices, refer to the manufacturer’s documentation.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To specify the priority for fax devices

1	Click here  [image]  to open the Fax Server Properties dialog box to the Priority tab.

2	Under Device Name, click a device.

3	Click the up or down button to change the position of the device in the list.

Notes

When more than one device is enabled for a fax printer, it sends with the highest-priority device that is available.

To be used, a device must be assigned to a fax printer. Click Related Topics for more information.

If a fax device connected to your computer does not appear on this list, you need to install it first. Click Related Topics to install a fax modem. For other fax devices, refer to the manufacturer’s documentation.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To view whether a fax device is available

1	Click here  [image]  to open the Fax Server Properties dialog box to the Status tab.

2	Under Device Name, click the fax device you want to check.

3	Under Status look for the word "Available."

Click Details to view status details about an available device.

Click Refresh to update changes in availability.

Notes

If a device is unavailable, then it may be turned off or it may not be a fax device.

If a fax device connected to your computer does not appear on this list, you need to install it first. Click Related Topics to install a fax modem. For other fax devices, refer to the manufacturer’s documentation.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set retry characteristics for unsent faxes

1	Click here  [image]  to open Fax Server Properties dialog box to the Dialing tab.

2	Under Retry Characteristics, enter the number of retries and the time settings you want.

Notes

If unsent fax jobs aren’t deleted, they remain in the fax printer queue for the number of days specified for Days an unsent fax job is kept.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To manage cover pages for a fax printer

1	Click here  [image]  to open Fax Server Properties dialog box to the Cover Page tab.

2	Under Fax Printers, click a printer.

3	Under Cover pages for the selected printer, perform any of these procedures:

To edit an existing cover page, first click it, and then click Open.

To create a new cover page, click New.

To add an existing cover page to the list, click Add.

To remove a cover page from the list, click it, and then click Delete.

4	To allow only these cover pages, select the Clients must use cover pages on the server check box.

Users will be unable to use personal over pages for the printer.

Notes

Open and New start the Fax Cover Page Editor. For information on how to use Fax Cover Page Editor, click the Help menu, and then click Help Topics.

You can add only one Note field to a cover page. Paste doesnot function if you try to paste a second Note field on a cover page.

You can click Add to include any cover page with a .cov extension that was created for Microsoft Fax Server. To add a cover page with a .cpe extension that was created in Windows 95 Fax Cover Page Editor, first open it, and then resave it in this Fax Cover Page Editor.


To set a prefix to be dialed as a long distance call

1	Click here  [image]  to open Fax Server Properties dialog box to the Dialing tab.

2	Under Local prefixes, click the prefix you want to dial as a long distance number.

To select several consecutive prefixes, click the first one and then hold down SHIFT while you click the last one.

To select several nonconsecutive prefixes, hold down CTRL while you click each one.

3	Click the right arrow to move the prefixes from Local prefixes to Dial area code first.

Note

You can also open the Fax Server Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To require all faxes use transmitting station identifier (TSID)
To include the transmitting station identifier (TSID) on all faxes

1	Click here  [image]  to open the Fax Server Properties dialog box to the Dialing tab.

2	Select the Use the sending device TSID check box.

Notes

The TSID identifies the location that transmits a fax, usually the telephone number of the fax line, and is required by law in some locations.

If you select this option and you also select the option to print the banner on each page, the TSID appears in the banner. It may also be displayed on the console of the recipient fax machine.

If the TSID is not required in your location, you may choose to clear this option. In that case, the fax number on the User Info tab is used.

For information about setting the TSID of a fax printer, click Related Topics.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the transmitting station identifier (TSID) of a fax device

1	Click here  [image]  to open the Fax Server Properties dialog box to the Send tab.

2	Under Device Name, click the device you want.

3	In Sending device(s) (TSID), type the identifier for the selected fax device.

Notes

The TSID identifies the location that transmits a fax, usually the telephone number of the fax line, and is required by law in some locations.

For information about including it on all faxes sent by your fax printer, click Related Topics.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the receiving station identifier (CSID) of a fax device

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	Under Device Name, click a fax device.

3	In Receiving device(s) CSID, type the identifier for the selected fax device.

Notes

The CSID identifies the line that receives a fax, usually the telephone number of the fax line, and may be displayed on the console of a fax machine sending the fax. The CSID is required by law in some locations.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To print a banner at the top of fax pages

1	Click here  [image]  to open the Fax Server Properties dialog box to the Dialing tab.

2	Select the Print banner on top of each sent page check box.

Notes

The banner displays the date and time a fax was sent, the TSID (if any) for the fax device, and a page number.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set logging levels for fax events

1	Click here  [image]  to open the Fax Server Properties dialog box to the Logging tab.

2	In the list, click a category.

3	Under Set level for selected category, click the level of detail you want to appear in the fax event logs.

4	Repeat steps 2 and 3 for any other levels you want to set.

Notes

Fax event logs let you accumulate information for billing, for records, and for troubleshooting hardware and software problems.

For information about viewing fax event logs, click Related Topics.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To archive sent faxes

1	Click here  [image]  to open the Fax Server Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	Select the Archive outgoing faxes in check box.

4	In the box to the right of the check box, type the location where you want to keep sent faxes.

Or, click the button to the right of the box [image] to find the location.

Notes

This setting applies only to the selected printer.

For information about viewing saved fax files, click Related Topics.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To print received faxes

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	Under Device Name, click the fax device.

3	Select the Print to check box.

4	In the box to the right of the Print to check box, click the printer you want to use.

Note

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To save received faxes

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	Under Device Name, click the fax device.

3	Select the Save in folder check box.

4	In the box to the right of the check box, type the location where you want to save received faxes.

Or, click the button to the right of the box [image] to find the location.

Notes

Faxes are saved as TIFF graphic files. For information about viewing these files, click Related Topics.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To send received faxes to a local inbox

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	Under Device Name, click the fax device.

3	Select the Send to local inbox check box.

4	In Profile Name, click the name or e-mail address you want.

Note

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To automatically route incoming faxes to recipients

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	Click the fax device you want to configure to route faxes.

3	Under Settings for the selected device(s), select the Send via E-Mail check box.

4	Click the Routing tab.

5	Select the Allow routing via E-Mail check box.

6	In Profile Name, enter the profile name from which incoming faxes should be routed.

Note

To implement automatic routing of faxes, you need incoming fax lines that provide digit information, often called DID (Direct Inward Dial) lines, and a fax device that forwards the incoming digits to the fax server. The fax server matches the number provided from the fax device with the fax number for an entry in the Global Address Book, and sends the fax to the corresponding e-mail address.

 Related Topics


To receive faxes

1	Make sure your fax device is turned on and connected to a phone line.

2	Click here  [image]  to open the Fax Server Properties to the Receive tab.

3	Under Device Name, make sure that the check box next to the fax device is selected.

Microsoft Personal Fax for Windows automatically answers fax transmissions.

Notes

You can set the fax device to print incoming faxes, save them in a designated folder, or send them to a local inbox. For more information, click Related Topics.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set fax printer properties
To set fax-printer properties

1	Click here  [image]  to open the Fax Server Properties dialog box.

2	Click the Cover Page tab and, under Fax Printers, click the printer you want.

3	Under Cover Pages, make the changes you want for that printer.

Any changes you make apply only to the selected printer.

4	Click the Send tab and, under Fax Printers, click the printer you want.

5	Make any changes you want to apply to the selected printer.

Notes

To change standard printer properties, such as sharing or security, right-click the fax printer in the Printers folder, and click Properties. You can open the Printers folder by clicking My Computer and then clicking Printers.

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To change the number of rings before answering a fax call

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	In Rings Before Answer, type the number of rings you want to occur before a fax call is answered.

Note

You can also open the Fax Server Properties dialog box by double-clicking Fax Server in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To view details of fax events

1	Click here  [image] to start Event Viewer.

2	On the Log menu, click Application if there is no check mark next to it.

3	Under Source, look for NT Fax events.

4	Double-click an event to view a complete description.

Notes

In the Event Viewer View menu, click Filter Events to list only NT Fax events.

With Event Viewer you can view logs of fax events. You can use these to accumulate information for billing and records, and to troubleshoot hardware or software problems.

You can also start Event Viewer by clicking Start, pointing to Administrative Tools (Common), and clicking Event Viewer. For complete information about how to use Event Viewer, click the Help menu in Event Viewer.

 Related Topics


To specify the default printer

1	Click here  [image]  to open the Printers folder.

2	Click the printer you want to use as the default printer.

3	On the File menu, click Set As Default.

A check mark appears next to this command when the selected printer is the default printer.

Notes

It’s a good idea to set the printer you use most often as the default printer. When you click Print on the File menu of many Windows-based programs, the default printer is used unless you specify otherwise.

To open the Printers folder, you can also double-click My Computer and then double-click Printers.


To change dialing properties for sending faxes

1	Click here  [image]  to open the Dialing Properties dialog box.

2	Click a location, or click New to add a location.

To rename a location, type the new name in I am dialing from.

3	Under Where am I, specify your area code and country.

4	Under How I dial from this location, specify the dialing procedures for the location.

5	Click OK.

Notes

If there is more than one location, the dialing properties displayed when you click OK will apply.

To open Dialing Properties, you can also click Start, point to Settings, click Control Panel, and double-click Telephony.

 Related Topics


To change the password for Fax Service

1	Click here  [image]  to open Services.

2	Under Service, click Microsoft Fax Service, and then click Startup.

3	Under Log On As, make sure the correct user account is entered in This Account.

4	In Password, type the new password.

5	In Confirm Password, type the new password again.

6	Click OK, and then click Close.

Notes

If you've changed the password for your Fax Administrator account (the account specified during Setup), you will also need to change the password for your Fax Service so that the two passwords match.

You can also open Services by double-clicking Services in Control Panel, which is on the Start menu, under Settings.

 Related Topics


Dialing Troubleshooter

This troubleshooter leads you through a series of steps to solve problems you are having in dialing.

Just click to answer the questions, and try the suggested steps to fix the problem.

What kind of dialing problem occurred?

The number was not dialed.

The wrong number was dialed.

I got an error message from the operator.

I have a different dialing problem.


Check your modem and cable setup

1	Make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Try to send the fax again.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. The cables are fine. What else could cause this problem?


Check the port settings for your modem

1	Click here  [image]  to open the Modem Properties dialog box.

2	Under Modem, check that your modem is listed.

3	Under Attached To, check that the COM port is the one to which your modem is connected.

If not, remove and add the modem to reset the COM port.

4	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Restart your fax service

1	Click here  [image]  to open Services.

2	Under Service, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, then reinitialize the fax device by first clicking Stop and then clicking Start.

4	Click Close.

Did this fix the problem?

Yes. Close the troubleshooter.

No. It still doesn't work.

I was unable to start Microsoft Fax Service. Start the Fax Service Troubleshooter.


What did you notice about the number dialed?

Microsoft Fax Server dialed a country code or area code when it shouldn't have.

Microsoft Fax didn't dial 9 when it should have.

I have a different dialing problem.


Check the location you're calling from

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Under Where I am, make sure you have specified your current location.

Because dialing procedures vary by location, you must specify the location you are calling from each time you move your computer.

Which location are you calling from?

I am not at the place specified in I a dialing from.

I am at the place specified in I a dialing from.


Check the settings for current location

1	Make sure your area code and country code are correct.

2	Check that the settings for how you dial from this location are correct.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Define your current location

1	In I am dialing from, click your location.

Or, if your location isn't on the list, click New, and type a name to replace New Location.

2	Make sure your area code and country are correct.

3	Make sure the settings for how you dial from this location are correct.

4	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Microsoft Fax isn't dialing 9 correctly

It dials 9 even when it shouldn't.

It never dials 9 even when it should.


Check your location setup

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you must the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have not typed a 9 anywhere in To access an outside line.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your location setup

1	Click here  [image]  to open the Dialing Properties dialog box to the  My Locations tab.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you must specify the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have typed 9 each time in To access an outside line.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


I can't dial using my calling card

The number is being dialed too soon.

The number is never dialed.

I have a calling card that isn't on the list.


Check your calling-card setup

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try adding an additional comma after the calling-card access number. This adds a short pause before the number is dialed.

If this doesn't work, try a different pause character.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your calling-card setup

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try using a different pause character, which is between the calling-card access number and the codes for area code or country code.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add a new calling card

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Click Change.

3	Click New, and then type a name for this calling card.

4	Type your calling-card number.

5	Click Rules, and then fill in the appropriate information.

Information about how to dial a call usually appears on the back of your card, or you may need to contact your calling-card vendor. You must translate this information into dialing rules for local, long distance, and international calls.

Notes

You can copy the dialing rules from any other calling card by clicking Copy From. Make sure to change the access number.

You can type your calling card number in the Change Calling Card dialog box only after you enter the calling card code, "H," in one or more Dialing Rules.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Which message do you get?

You must first dial 1 and then the area code.

I get a different message.


Specify the call as long distance

In North America, or if you have specified the number in international format, some prefixes within your area code are long distance, and some are local.

You can set Microsoft Fax Server to automatically dial certain prefixes in your area code as long distance numbers.

Do you want to do this?

Yes, I want to always dial a prefix in my area code as a long distance number.

No, go back to the beginning of this troubleshooter.

Close the troubleshooter.


Designate a local prefix to be dialed as long distance

1	Click here  [image]  to open the Fax Server Properties dialog box to the Dialing tab.

2	In Toll prefixes when dialing from, click the location.

3	Under Local Prefixes, click the prefix to dial long distance.

4	Click the right arrow button to move the prefix to Dial area code first.

5	Try sending your fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a dialing problem that the Dialing Troubleshooter can't help you solve.

For more information, try looking in the documentation for your modem or other telephony device.

Go back to the beginning of this troubleshooter.

Close the troubleshooter.


Turn off receive fax service

1	Click here  [image]  to open the Fax Server Properties dialog box to the Receive tab.

2	Under Device Name, click to clear the check box next to the fax device.

3	Click OK.

Note

When you are finished with the other program, re-open the dialog box and select the Device Name check box.


Sending and Receiving Faxes Troubleshooter for Microsoft Fax Server

This troubleshooter leads you through a series of steps to verify that your modem and working environment are properly set up.

The verification sequence may take a few minutes.

Just click to answer the questions, and then try the suggested steps to fix the problem.

What do you want to do?

I want to start the verification sequence

I don't want to do this now. Close the troubleshooter.


Check your cables and reset your modem

1	If you have an external modem, make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Turn your external modem off and back on again.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Make sure your modem is set up to work with your computer

1	Click here  [image]  to open the Modem Properties dialog box.

2	If your modem is not listed, click Add.

If your modem is listed, skip the rest of this procedure.

3	Make sure the Don't detect my modem check box is selected, and then click Next.

4	Click the manufacturer and model for your modem, and then click Next.

If you don't see your modem listed, first refer to the documentation for your modem, or then contact the manufacturer and ask which popular modem your device emulates.

Otherwise, click Standard Modem Types and the baud rate for your modem.

5	Continue following the instructions on the screen.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Restart your fax service

1	Click here  [image]  to open Services.

2	Under Service, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, reinitialize the fax device by first clicking Stop and then clicking Start.

4	Click Close.

Go to the next step?

Yes.

I was unable to start Microsoft Fax Service. Start the Fax Service Troubleshooter.

I don't want to do this now. Close the troubleshooter.


Make sure your fax device is set to send faxes

1	Click here  [image]  to open the Fax Server Properties dialog box to the Send tab.

2	Under Fax Printers, click your fax printer.

3	Under Device Name, make sure the check box next to your fax device is selected.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Try sending or receiving again

Try to send the fax message again, or ask someone to send you a fax message.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. I still can't send a fax.

No. I still can't receive a fax.


Make sure your fax device is set to answer incoming calls

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, make sure that the check box next to your fax device is selected.

3	Ask the sender to send the fax again.

Did this fix the problem?

Yes. I received the fax. Close the troubleshooter.

No. It still doesn't work.


Make sure the destination for received faxes is available

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, click the fax device.

3	Under Settings for the selected device(s), make sure that the selected destinations are available.

Notes

If destinations are unavailable, the incoming fax is kept in the fax printer queue. The fax print driver will periodically attempt to deliver the fax to its destination. After the destination is available, you can also open any fax printer and resume or restart the paused print job.

You can resume or restart printing only if you have Full Control access permissions. Members of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control permission by default.

Did this fix the problem?

Yes. I received the fax. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of this troubleshooter.

Start the Dialing Troubleshooter.

Close this troubleshooter.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of the troubleshooter.

Start the Dialing Troubleshooter.

Close the troubleshooter.


Fax Service Troubleshooter

If you cannot start or administer Microsoft Fax Server, the account the service logs on to may not have administrator rights to the computer. If the account does have administrator rights, then the password for Microsoft Fax Service may be incorrect. If you recently changed the password for the account, then you must also change the log on password for Microsoft Fax Service.

Would you like to change the account or password for the Microsoft Fax Service?

Yes. Change the account information now.

I have a different problem. Try the Sending and Receiving Faxes Troubleshooter.

Close the troubleshooter.


Make sure that your fax service password is current

1	Click here  [image]  to open Services.

2	Under Service, click Microsoft Fax Service, and then click Startup.

3	Under Log On As, make sure the correct user account is entered for This Account.

The account you enter here must have administrator rights to the computer.

4	In Password, type the correct password for the account.

5	In Confirm Password, type the password again.

6	Click OK.

7	Make sure that Microsoft Fax Service is still selected under Service, and then click Start.

8	Click Close.

Note

If you are unable to configure Microsoft Fax Service, you probably do not have administrator rights to the computer. Try logging on to the computer as Administrator to complete this procedure.

Did this fix the problem?

Yes. Close the troubleshooter.

No. What else can I do?


Next steps

You've encountered a problem that the Fax Service Troubleshooter can't help you solve.

Start the Sending and Receiving Faxes Troubleshooter.

Close this troubleshooter.


Adaptive Answer (defined)
Adaptive Answer

The capability for a modem to answer a phone call and determine if the call is a fax call or a data (RAS) call.


fax device (defined)
fax device

A fax device provides a way for a computer to transmit fax calls. The most common fax device is a standard fax modem. Other common fax devices include a fax card or a virtual fax port (for Internet faxing). Microsoft Fax Server can use fax devices that support Class 1 fax.


dialing card pause characters (defined)
 dialing card pause characters

Use pause characters in a phone number to pause dialing:

,	Pause for a fixed time, typically two seconds.

!	Hookflash (1/2 second on-hook, 1/2 second off-hook).

W	Wait for one second of dial tone.

@	Wait for quiet answer (ringback followed by five seconds of silence).

$	Wait for calling-card prompt ("bong") tone.

?	Ask for input before dialing continues.


dialing card access number (defined)
dialing card access number

Typically specifies an access number that you dial at the beginning of a phone call.


telephone prefix (defined)
telephone prefix

In North America, specifies the first three digits of a local telephone number. For example, if the local number is 555-1234, the prefix is 555.


telephony device (defined)
telephony device

Telephony devices provide a way for your computer to dial a phone line. The most common type is a modem connected to a phone line. Other devices enable people to share a pool of modems. Check your modem documentation to make sure it is compatible with telephony.


calling card dialing rules (defined)
calling card dialing rules

You can use the following characters to specify the rules for dialing calls:

Enter	To specify

0-9	Numbers to be dialed

ABCD	Characters to be dialed (tone dialing only; used for special control on some systems)

E	Dial the country code

F	Dial the area code (city code)

G	Dial the local number

H	Dial the card number

* #	Characters to be dialed (tone dialing only)

T	Subsequent numbers are to be tone dialed

P	Subsequent numbers are to be pulse dialed

,	Pause for a fixed time

!	Flash (1/2 second on-hook, 1/2 second off-hook)

W	Wait for second dial tone

@	Wait for quiet answer (ringback followed by five seconds of silence)

$	Wait for calling-card-prompt tone

?	Suspends dialing until user provides input


type of access

No Access	Prevents users from adding the printer.

Print	Allows users to print to a printer.

Manage Documents	Allows users to print; to control document settings; and to pause, resume, restart, and cancel their own documents in the queue.

Full Control	Permits users to manage any document in the queue; to pause, resume, or purge the printer; to change printer properties and permissions; and to delete the printer.


fax printer (defined)
fax printer

A fax printer is the software interface between the operating system and the fax device. The printer defines where the document will go before it reaches the fax device (to a local port, to a file, or to a  remote print share), when it will go, and various other aspects of the printing process. When you add a fax printer, Microsoft Fax Server installs the required print drivers on your computer, just as print drivers are installed when you add any other printer. After you add a fax printer, it appears in the Printer list when you print a document and in the Printers folder in My Computer.