Click Help Topics for a list of Help topics.


To receive faxes

1	Make sure your fax device is turned on and connected to a phone line.

2	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

3	Under Device Name, make sure that the check box next to the fax device is selected.

Microsoft Personal Fax for Windows will answer fax transmissions automatically.

Notes

You can set the fax device to print incoming faxes, save them in a designated folder, or send them to a local inbox. For more information, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set fax printer properties

Click here  [image]  to open the Fax Properties dialog box to the General tab.

You can set printer properties on any tab in the Fax Properties dialog box that displays the list of fax printers.

Notes

For information about overriding the default settings for printing a fax, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To add a shared fax printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Click Add Fax Printer.

3	Type the full name of the remote fax printer, such as

\\Sales\fax

Notes

If you are unable to add a fax printer, you may have insufficient user rights to the printer. See your system or fax server administrator to obtain rights to use the shared printer.

You can remove any shared printer by clicking Remove on the General tab in the Fax Properties dialog box. You cannot remove the local unshared printer or create additional local unshared printers for your Microsoft Personal Fax for Windows.

You can configure fax printers by setting options on the General and Send tabs in the Fax Properties dialog box.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


Using fax cover pages

When you send a fax, you can select a cover page to accompany it. Each fax cover page has fields that display user information — such as names, addresses, and telephone numbers — that you entered when you installed Microsoft Personal Fax. This information can be changed on the tabs in the Fax Properties dialog box.

You can use Windows NT Fax Cover Page Editor to create or modify your cover pages. You can also add existing cover pages and convert Windows 95 cover pages for use with Microsoft Personal Fax for Windows.

Click Related Topics to see procedures for changing the information that appears on cover pages and for creating and managing cover pages.

 Related Topics


To change information that appears on cover pages

1	Click here  [image]  to open the Fax Properties dialog box to the User Info tab.

2	Type the changes you want.

Note

The information on the User Info tab is used to automatically fill corresponding fields on a cover page.

 Related Topics


To create, add, edit, or delete cover pages

 Click here  [image]  to open the Fax Properties dialog box to the Cover Page tab, and then do any of the following.

To edit an existing cover page, click it in the list, and then click Open.

To create a new cover page, click New.

To add an existing cover page to the list, click Add.

To remove a cover page from the list, click it, and then click Delete.

Notes

Clicking Open or New starts Fax Cover Page Editor. For information about how to use Fax Cover Page Editor, click its Help menu, and then click Help Topics.

You can click Add to include any cover page with a .cov extension that was created in Windows NT Fax Cover Page Editor. To add a cover page with a .cpe extension that was created in Windows 95 Fax Cover Page Editor, first open it, and then resave it in Windows NT Fax Cover Page Editor.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To create a custom cover page

1	Click here  [image]  to open the Fax Properties dialog box to the Cover Page tab.

2	Click New to start the Fax Cover Page Editor.

3	Use the menu commands and toolbar buttons to create your custom cover page.

Notes

The cover page should include information fields for at least the sender’s name and fax number, the recipient’s name, and a note. You will be able to insert only one note field.

You can add only one Note field to a cover page. The Paste command will not function if you try to paste a second Note field on a cover page.

For information about inserting information fields and using Fax Cover Page Editor, click its Help menu, and then click Help Topics.

You can also open Fax Cover Page Editor by clicking Cover Page Editor in Fax, which is on the Start menu, under Programs.

 Related Topics


To send faxes when discount rates apply

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Time to send, click Discount rates.

Notes

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the default time to send faxes

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Time to send, click the option you want to set as the default.

Notes

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the default billing code for faxes; default; default, billing code
To set the default billing code for faxes

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	In Billing code, type the billing code you want.

Notes

The billing code appears in the fax event log for outbound faxes.

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To change the default page setup for a fax printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Print Setup, make the changes you want.

Notes

The changes you make apply only to the selected printer.

You can change these default settings by clicking Properties in the Print dialog box when you print a document. You won’t be able to change them in the Fax Send Utility or some other fax programs.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the discount rate period for sending faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	In Discount rate period starts, enter the time discount phone rates begin.

4	In ends, enter the time discount phone rates end.

Notes

This setting applies only to the selected printer.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set retry characteristics for unsent faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	Under Retry Characteristics, enter the number of retries and the time settings you want.

Note

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To include the transmitting station identifier (TSID) on all faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	Select the Use the sending device TSID check box.

Notes

The TSID identifies the location that transmits a fax, usually the telephone number of the fax line, and is required by law in some locations.

If you select this option and you also select the option to print the banner on each page, the TSID will appear in the banner. It may also be displayed on the console of the recipient fax machine.

If the TSID is not required in your location, you may choose to clear this option. In that case, the fax number on the User Info tab will be used.

For information about setting the TSID of a fax printer, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the transmitting station identifier (TSID) of a fax device

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Device Name, click the device you want.

3	In Sending device(s) (TSID), type the identifier for the selected fax device.

Notes

The TSID identifies the location that transmits a fax, usually the telephone number of the fax line, and is required by law in some locations.

For information about including it on all faxes sent by your fax printer, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the receiving station identifier (CSID) of a fax device

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, click a fax device.

3	In Receiving device(s) CSID, type the identifier for the selected fax device.

Notes

The CSID identifies the line that receives a fax, usually the telephone number of the fax line, and may be displayed on the console of a fax machine sending the fax. It is required by law in some locations.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To print a banner at the top of fax pages

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	Select the Print banner on top of each sent page check box.

Notes

The banner displays the date and time a fax was sent, the TSID (if any) for the fax device, and a page number.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set logging levels for fax events

1	Click here  [image]  to open the Fax Properties dialog box to the Logging tab.

2	In the list, click a category.

3	Under Set level for selected category, click the level of detail you want to appear in the fax event logs.

4	Repeat steps 2 and 3 for any other levels you want to set.

Notes

Fax event logs let you accumulate information for billing, for records, and for troubleshooting hardware and software problems.

For information about viewing fax event logs, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To archive sent faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	Select the Archive outgoing faxes in check box.

4	In the box to the right of the check box, type the location where you want to keep sent faxes.

Or, click the button to the right of the box [image] to find the location.

Notes

This setting applies only to the selected printer.

For information about viewing saved fax files, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To print received faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Select the Print to check box.

3	In the box to the right of the Print to check box, click the printer you want to use.

Note

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To save received faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Select the Save in folder check box.

3	In the box to the right of the check box, type the location where you want to save received faxes.

Or, click the button to the right of the box [image] to find the location.

Notes

Faxes are saved as TIFF graphic files. For information about viewing these files, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To send received faxes to a local inbox

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, click the fax device you want to use.

3	Select the Send to local inbox check box.

4	In Profile Name, click the name or e-mail address you want.

Note

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To enable a device to receive faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, select the check box of the fax device you want to receive faxes.

Important

Click to clear the check box of any modem that is not a fax modem. Selecting the check box of a data-only modem will not enable it to receive faxes and may cause errors.

Notes

If a fax modem connected to your computer does not appear under Device Names, click Related Topics for information about installing the modem.

 For information about answering calls manually before receiving faxes from an enabled device, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To assign a fax device to a fax printer

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	Under Device Name, select the check box of the device you want to assign to the selected printer.

Important

You can assign only a fax device to a printer. Assigning a data-only modem will not enable it to send faxes and may cause errors.

Notes

You can assign only one device to a printer. To use more than one device, you must assign it to a separate fax printer.

If a fax modem connected to your computer does not appear under Device Name, click Related Topics for information about installing the modem.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To answer fax calls manually

1	Click here  [image]  to open the Fax Properties dialog box to the Monitor tab.

2	Select the Enable Manual Answer check box.

Notes

When Enable Manual Answer is selected and you receive an incoming call, you also receive an Answer call? prompt. You can check for a fax call by answering your telephone and clicking Yes for a fax call or No for a voice call.

If you receive a data call and you have both an adaptive answer modem and Remote Access Service (RAS) installed, you can click Yes to the Answer call? prompt, and RAS will handle the data transmission automatically.

When Enable Manual Answer is selected, the number in Rings Before Answer on the Receive tab is automatically set to 99 and cannot be changed.

To answer the next call automatically while manual answer is enabled, select Answer Next Call in Fax Monitor. For more information about monitoring fax events, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To change the number of rings before answering a fax call

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	In Rings Before Answer, type the number of rings you want before a fax call is answered.

Notes

When the Enable Manual Answer check box is selected on the Monitor tab, the number in Rings Before Answer is automatically set to 99 and cannot be changed.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To monitor fax events

1	Click here  [image]  to open the Fax Properties dialog box to the Monitor tab.

2	Select any of the following check boxes.

To display an icon on the taskbar that you can click to open Fax Monitor or right-click to view properties on the Monitor tab, select Display on TaskBar.

To display Fax Monitor automatically when a call is received or a fax is sent, select Visual Notification.

To display Fax Monitor on top of all other windows on the desktop, select Always on Top.

To play a sound when you receive a fax, select Sound Notification.

To answer the phone manually before receiving a fax or data transmission, select Enable Manual Answer.

Notes

With Fax Monitor, you can display current status, view details of recent faxes, and interrupt a fax call or disable manual answer for the next call.

When Display on TaskBar is selected and no icon appears on the taskbar, you need to install Windows NT 4.0 Service Pack 2. This is available in the free software download area at Microsoft’s Web site, http://www.microsoft.com/.

When Sound Notification is selected, you can assign a sound to incoming fax events by clicking Sounds in Control Panel.

When Enable Manual Answer is selected, you can select the Answer Next Call check box in Fax Monitor to answer the next call automatically.

For information about viewing fax event logs, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To interrupt a fax call

1	On the taskbar, click the fax icon to open Fax Monitor.

2	Click End Fax Call.

Note

For information about displaying the fax icon on the taskbar and displaying Fax Monitor automatically, click Related Topics.

 Related Topics


To send a fax using the Fax Send Utility

1	Click here  [image]  to start the Fax Send Utility.

2	Follow the instructions on the screen.

Notes

You should normally use the dialing properties of the fax printer. To do this, click to clear the Dial as entered check box and then select the location of the fax recipient in Country.

You can also start the utility by clicking Fax Send Utility in Fax, which is on the Start menu, under Programs.

 Related Topics


Unable to find FAXSEND.EXE

You may need to reinstall Microsoft Fax on your computer.

Click here [image] to reinstall Microsoft Fax for Windows NT.


To send a fax from Microsoft Exchange

1	Click Start, point to Programs, and then click Microsoft Exchange.

2	Click Compose, and then click New Message.

3	Enter the fax address for the recipient in the To or Cc box.

Notes

You can fax messages from Microsoft Exchange if Exchange is installed on your computer and your fax client was configured during setup to use Windows Messaging.  The fax recipient must be entered in the Address Book as a fax address.

For information about changing the properties of faxes sent from Microsoft Exchange, click Related Topics.

 Related Topics


To send a fax from Microsoft Outlook

1	Click Start, point to Programs, and then click Microsoft Outlook.

2	Click Inbox if the inbox is not already displayed.

3	Click Compose, and then click New Message.

4	Enter the fax address for the recipient in To or Cc.

Notes

You can fax messages from Microsoft Outlook if Outlook is installed on your computer and your fax client was configured during setup to use Windows Messaging. Any Outlook contact with a fax number will display a fax address.

For information about changing the properties of faxes sent from Microsoft Outlook, click Related Topics.

 Related Topics


To send a fax from within a program

In your program, click the File menu to see if it contains a Send command, and then click one of the following.

My program has Send.

My program has Print, but not Send.


To send a fax from a program using the Send command

1	Open the document you want to send.

2	On the File menu, click Send.

3	Enter the fax address for the recipient in To or Cc.

Notes

You can use the Send command only if your fax client was configured during setup to use Windows Messaging. If you use Exchange, the fax recipient must be entered in Address Book as a fax address. In Outlook, a fax recipient must have a fax number.

If the program doesn’t support the Send command, use the Print command to send faxes.

For information about changing the properties for messages sent with the Send command, click Related Topics.

 Related Topics


To send a fax from a program using the Print command

1	Open the document you want to send.

2	On the File menu, click Print.

3	In Name, click the fax printer you want to use, and then click OK.

Note

For information about changing the printer properties for a document, click Related Topics.

 Related Topics


To add a fax recipient to your Exchange personal address book

1	Click Start, point to Programs, and then click Microsoft Exchange.

2	On the Tools menu, click Address Book.

The Address Book dialog box opens.

3	On the File menu, click New Entry.

4	Under Select the entry type, click Fax Address, and then click OK.

5	Under Put this entry, click In the, and then click Personal Address Book, and then click OK.

6	For Fax Recipient, type the recipient's full name.

7	In Country, enter the recipient’s country.

8	For Area code and fax number, type the area or city code and phone number.

Notes

If Fax Address does not appear as an entry type, the Exchange option was not selected during your fax program setup. To enable the Exchange option, first remove and then reinstall your fax program.

For step 7, do not select (None - Dial as entered) for Country, except to override the automatic dialing properties for your location. If you do select this option, the Area code and fax number must then include any outside line, international or long distance, and local digits required to complete the call from your location.

Only a name, fax phone number, and country are required to complete fax calls, but information on the Business tab of the address properties dialog box is used for fax cover pages.

 Related Topics


To add a fax recipient to your Outlook contacts

1	Click Start, point to Programs, and then click Microsoft Outlook.

2	On the Go menu, click Contacts.

3	Double-click Click here to add a new Contact.

Or, to add a fax number for an existing contact, double-click that contact.

4	Click Full Name, and type the full name for your recipient.

5	Under Address, click Business, Home, or Other, and then click Address.

6	Enter the address details, and in Country, enter the country, and then click OK.

7	For any of the Phone lists, click Business Fax, Home Fax, or Other Fax, the same as you selected in step 5.

8	In the box, type the area or city code and fax number for the recipient.

9	In the other fields, fill in any other information you want to record.

Notes

For international numbers, make sure you enter the country, as described in step 6.

Only a name, fax phone number, and country are required to complete fax calls, but information in other fields may be used for fax cover pages.

 Related Topics


To attach a cover page to a fax message

1	In Microsoft Exchange or Outlook, compose a message.

2	Enter a fax address in To or Cc.

3	On the Tools menu, click Fax Attributes.

4	Under Cover Page, make sure that Print a coverpage with your messages? is selected.

5	Iin Cover Pages, click a cover page, and then click OK.

Note

You must address the message to one or more fax recipients before you set the fax attributes.

 Related Topics


To set fax printer properties for the active document

1	Open the document you want to fax.

2	On the File menu, click Print.

3	In Name, click the name of the fax printer whose properties you want to set.

4	Click Properties, and then change the settings as needed.

Note

This procedure overrides the default fax printer properties for only the active program. For information about setting default printer properties for all of your fax transmissions, see Related Topics.

 Related Topics


To set properties for documents faxed with the Send command

1	Click Start, point to Programs, and then click Microsoft Exchange or Microsoft Outlook.

2	On the Tools menu, click Services.

3	Click Fax Mail Transport, and then click Properties.

4	Under Fax Printers, click a printer.

5	 To include a cover page with fax messages, select the Include cover page with faxes? check box, and then click a cover page.

6	To change the default font, font style, or font size for fax messages, click Set Font.

Notes

This procedure sets properties only for faxes sent from a program with a Send command. When composing a fax message in Exchange or Outlook, use Fax Attributes on the Tools menu.

Default Message Font applies only to documents sent by programs that do not support rich-text formatting.

 Related Topics


To set attributes for messages faxed from Exchange

1	Click Start, point to Programs, and then click Microsoft Exchange.

2	Click Compose, and then click New Message.

3	Click To, double-click a fax recipient, and then click OK.

4	On the Tools menu, click Fax Attributes.

5	Under Fax Printers, click a printer.

6	 To include a cover page with Exchange fax messages, select the Print a cover page with your fax messages? check box, and then click a cover page.

7	To change the dialing location, click a new location in Dialing Location.

Note

Before you can set the fax message attributes for a message, at least one recipient must be listed as a fax address in Address Book. For more information about adding fax addresses to the Exchange Address Book, click Related Topics.

 Related Topics


To set attributes for messages faxed from Outlook

1	Click Start, point to Programs, and then click Microsoft Outlook.

2	Click Compose, and then click New Message.

3	Click To, double-click a fax recipient, and then click OK.

4	On the Tools menu, click Fax Attributes.

5	Under Fax Printers, click a printer.

6	 To include a cover page with Outlook fax messages, select the Print a cover page with your fax messages? check box, and then click a cover page.

7	To change the dialing location, click a new location in Dialing Location.

Note

Before you can set the fax message attributes for a message, at least one recipient must be a fax address. To create a fax address in Outlook, enter a fax number for the recipient in the Contacts directory.

 Related Topics


To avoid dialing special codes before an internal extension

1	Click Start, point to Programs, point to Fax, and then click Fax Send Utility.

2	In Country, click (None - Dial as Entered).

3	In Fax #, type only the extension and omit your area or city code.

Notes

If you are printing or sending a fax from a program, you need to perform only steps 2 and 3.

For information about how to change outside-line and long distance access codes in the dialing properties for your location, click Related Topics.

 Related Topics


To avoid dialing 1 before a long distance number

1	Click Start, point to Programs, and then click Fax Send Utility.

2	In Country, click (None - Dial as Entered), or select the Dial as entered check box.

3	In Fax #, type any codes you need before the area code or number to access an outside or long distance line.

Notes

If you are printing or sending a fax from a program, you need to perform only steps 2 and 3.

 Related Topics


To view details of fax events

1	Click here  [image] to start Event Viewer.

2	On the Log menu, click Application if there is no check mark next to it.

3	Under Source, look for NT Fax events.

4	Double-click an event to view a complete description.

Notes

In the Event Viewer View menu, click Filter Events to list only NT Fax events.

With Event Viewer you can view logs of fax events. You can use these to accumulate information for billing and records, and to troubleshoot hardware or software problems.

You can also start Event Viewer by clicking Start, pointing to Administrative Tools (Common), and clicking Event Viewer. For complete information about how to use Event Viewer, click the Help menu in Event Viewer.

 Related Topics


To specify the default printer

1	Click here  [image]  to open the Printers folder.

2	Click the printer you want to use as the default printer.

3	On the File menu, click Set As Default.

A check mark appears next to this command when the selected printer is the default printer.

Notes

It’s a good idea to set the printer you use most often as the default printer. When you click Print on the File menu of many Windows-based programs, the default printer is used unless you specify otherwise.

To open the Printers folder, you can also double-click My Computer and then double-click Printers.


To change dialing properties for sending faxes

1	Click here  [image]  to open the Dialing Properties dialog box.

2	Click a location, or click New to add a location.

To rename a location, type the new name in I am dialing from.

3	Under I am in this country/region, specify your area code and country.

4	Under When dialing from here, specify the dialing procedures for the location.

5	Click OK.

Notes

If there is more than one location, the dialing properties displayed when you click OK will apply.

To specify long distance dialing for a prefix in your area code or to specify local dialing for a different area code, click Area Code Rules.

To open Dialing Properties, you can also click Start, point to Settings, click Control Panel, and double-click Telephony.

 Related Topics


To change the password for Fax Service

1	Click the Start menu.

2	Point to Programs, point to Administrative Tools, click System Service Management.

3	Under Name, double-click Microsoft Fax Service.

2	Click the Log On tab.

3	Under Log On As, make sure the correct user account is entered in This Account.

4	In Password, type the new password.

5	In Confirm Password, type the new password again.

6	Click OK.

Notes

If you've changed the password for your Fax Administrator account (the account specified during Setup), you will also need to change the password for your Fax Service so that the two passwords match.

 Related Topics


To restart Microsoft Fax Service

1	Click the Start menu.

2	Point to Programs, point to Administrative Tools, click System Service Management.

3	Under Name, double-click Microsoft Fax Service.

4	On the General tab, click the Stop button.

5	After service is stopped, click the Start button.

6	Click OK.


Adaptive Answer (defined)
Adaptive Answer

The capability for a modem to answer a phone call and determine if the call is a fax call or a data (RAS) call.


fax device (defined)
fax device

A fax device provides a way for a computer to transmit fax calls. The most common fax device is a standard fax modem. Other common fax devices include a fax card or a virtual fax port (for Internet faxing). Microsoft Fax Server can use fax devices that support Class 1 fax.


dialing card pause characters (defined)
 dialing card pause characters

Use pause characters in a phone number to pause dialing:

,	Pause for a fixed time, typically two seconds.

!	Hookflash (1/2 second on-hook, 1/2 second off-hook).

W	Wait for one second of dial tone.

@	Wait for quiet answer (ringback followed by five seconds of silence).

$	Wait for calling-card prompt ("bong") tone.

?	Ask for input before dialing continues.


dialing card access number (defined)
dialing card access number

Typically specifies an access number that you dial at the beginning of a phone call.


telephone prefix (defined)
telephone prefix

In North America, specifies the first three digits of a local telephone number. For example, if the local number is 555-1234, the prefix is 555.


telephony device (defined)
telephony device

Telephony devices provide a way for your computer to dial a phone line. The most common type is a modem connected to a phone line. Other devices enable people to share a pool of modems. Check your modem documentation to make sure it is compatible with telephony.


calling card dialing rules (defined)
calling card dialing rules

You can use the following characters to specify the rules for dialing calls:

Enter	To specify

0-9	Numbers to be dialed

ABCD	Characters to be dialed (tone dialing only; used for special control on some systems)

E	Dial the country code

F	Dial the area code (city code)

G	Dial the local number

H	Dial the card number

* #	Characters to be dialed (tone dialing only)

T	Subsequent numbers are to be tone dialed

P	Subsequent numbers are to be pulse dialed

,	Pause for a fixed time

!	Flash (1/2 second on-hook, 1/2 second off-hook)

W	Wait for second dial tone

@	Wait for quiet answer (ringback followed by five seconds of silence)

$	Wait for calling-card-prompt tone

?	Suspends dialing until user provides input


type of access

No Access	Prevents users from adding the printer.

Print	Allows users to print to a printer.

Manage Documents	Allows users to print; to control document settings; and to pause, resume, restart, and cancel their own documents in the queue.

Full Control	Permits users to manage any document in the queue; to pause, resume, or purge the printer; to change printer properties and permissions; and to delete the printer.


fax printer (defined)
fax printer

A fax printer is the software interface between the operating system and the fax device. The printer defines where the document will go before it reaches the fax device (to a local port, to a file, or to a  remote print share), when it will go, and various other aspects of the printing process. When you add a fax printer, Microsoft Fax Server installs the required print drivers on your computer, just as print drivers are installed when you add any other printer. After you add a fax printer, it appears in the Printer list when you print a document and in the Printers folder in My Computer.


Dialing Troubleshooter

This troubleshooter leads you through a series of steps to solve problems you have in dialing.

Just click to answer the questions, and then try the suggested steps to fix the problem.

What kind of dialing problem occurred?

The number was not dialed.

The wrong number was dialed.

My calling-card call didn't go through.

I got an error message from the operator.

I have a different dialing problem.


Check your modem and cable setup

1	Make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Try to send the fax again.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. The cables are fine. What else could cause this?


Check the port settings for your modem

1	Click here  [image]  to open the Modem Properties dialog box.

2	Under Modem, check that your modem is listed and, under Attached To, check that the COM port is the one to which your modem is connected.

If not, remove and add the modem to reset the COM port.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Restart your fax service

1	Click here  [image]  to open the Services dialog box.

2	Under Service, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, first click Stop, and then click Start to reinitialize the fax device.

4	Click Close.

Did this fix the problem?

Yes. Close the troubleshooter.

No. It still doesn't work.

I was unable to start Microsoft Fax Service. Start the Fax Service Troubleshooter.


What did you notice about the number you dialed?

Microsoft Fax dialed the wrong fax number.

Microsoft Fax dialed a country code or area code when it shouldn't have.

Microsoft Fax didn't dial 9 when it should have.

I'm faxing to an internal extension, but numbers are dialed before the extension.

I have a different dialing problem.


Are you sending the message from Microsoft Exchange or Outlook?

Yes. I'm trying to send an Exchange message.

Yes. I'm trying to send an Outlook message.

No. I'm printing from an application or using Send Fax.


Send the fax again

Only fax numbers in your Address Book can be changed. Click one of the following two choices:

I sent the fax to a recipient in the Address Book.

The recipient isn't in the Address Book.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Change the recipient's fax number

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Next to Resend To, double-click the recipient's name.

4	Change the recipient's fax number.

In Country, make sure that the correct country is entered.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add the recipient to your Address Book

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Next to Resend To, highlight the recipient's name, and press BACKSPACE to delete the recipient.

4	Click Resend To, and then click New.

5	Click Fax Address, and then click OK.

6	Type the recipient's name and correct fax number.

7	In Country, click the country.

To avoid dialing the outside access number for an internal extension, click None - Dial as Entered.

8	Next to Add To, click To, and then, on the File menu, click Send.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Send the fax again

Only fax numbers in your Address Book can be changed. Click one of the following choices:

I sent the fax to a recipient in the Address Book.

The recipient isn't in the Address Book.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Change the recipient's fax number

1	In the Microsoft Outlook Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Next to Resend To, double-click the recipient's name.

4	Next to Phone, correct the fax number you're trying to use.

To make sure that the country is correct, click Address for the corresponding category (Business, Home, or Other).

5	Click Save and Close.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add the recipient to your Contacts

1	On the Microsoft Outlook Go menu, click Contacts.

2	Double-click the first entry in Click here to add a new Contact.

3	Click Full Name, and enter the full name for your recipient.

4	For Address, click Business, Home, or Other, and then click Address.

5	Enter the address details, and in Country, enter the country.

6	In any of the Phone lists, click Business Fax, Home Fax, or Other Fax.

7	Type the area or city code and fax number for the recipient.

8	In the other fields, fill in any other information you want to record.

Be sure to fill in any information you want to appear in a cover page.

9	Click Save and Close.

Now, try resending the fax.

Click here to resend the fax.

Close the troubleshooter.


Resend the fax

1	On the Go menu of Outlook, click Inbox.

2	In the Inbox, double-click the message from the system administrator notifying you there was a problem.

3	Click Send Again.

4	In Resend To, Cc, or Bcc, highlight the recipient's name, and press BACKSPACE to delete the recipient.

5	Click Resend To.

6	In Show names from the, click Contacts.

7	Under Type name or select from list, click the fax address for the new contact.

8	Click To and then click OK.

9	On the File menu, click Send.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Send the fax again

Only fax numbers in your Address Book or contacts list can be changed. If your fax installation is not configured to use Microsoft Exchange or Outlook, then send the fax again.

If your fax installation is configured to use Microsoft Exchange or Outlook, click one of the following choices:

I have Microsoft Exchange.

I have Microsoft Outlook.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Send the fax again using Exchange Address Book

I sent the fax to a recipient in Address Book.

The recipient isn't in the Address Book.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Send the fax again using Outlook Contacts

I sent the fax to a recipient in the Outlook Contacts.

The recipient isn't in the Outlook Contacts.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


The recipient wasn't in my Address Book

1	Print your document again, or use the FAX Send Utility to send a fax.

2	In the first step of Compose New Fax, click Address Book.

If Address Book is inactive, skip the rest of this procedure. Your fax installation is not configured to use Microsoft Exchange.

3	Click New.

4	Click Fax Address, and then click OK.

5	Type your recipient's name and correct fax number.

6	In Country, click the country.

To avoid dialing 9 for an internal extension, click None - Dial as Entered.

7	Next to Add To, click To ; then click Next, and finish composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


The recipient wasn't in my Outlook Contacts

Before you begin this procedure, open Outlook and add the new Contact. You cannot add an Outlook Contact while using the Print command or Fax Send Utility to send a fax.

1	Print your document again, or use the FAX Send Utility to send a fax.

2	In the first step of Compose New Fax, see whether Address Book is inactive.

If Address Book is inactive, skip the rest of this procedure. Your fax installation is not configured to use Microsoft Outlook.

3	In Show names from the, click Contacts.

4	Under Type Name or Select from list, click the new contact.

5	Click To, then click OK.

6	Click Next, and finish composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the location you're calling from

1	Click here  [image]  to open the Dialing Properties dialog box to the  My Locations tab.

2	In Where I am, make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

Which location are you calling from?

I am not at the place specified in I am dialing from.

I am at the place specified in I am dialing from.


Check the settings for current location

1	Make sure your area code and country code are correct.

2	Check that the options for how you dial from this location are correct.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Define your current location

1	In I am dialing from, click your location.

Or, if your location isn't on the list, click New, and then type a name to replace "New Location”.

2	Make sure your area code and country are correct.

3	Make sure the settings for how you dial from this location are correct.

4	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Microsoft Fax isn't dialing 9 correctly

It dials 9 even when it shouldn't.

It never dials 9 even when it should.


Check your location setup

1	Click here  [image]  to open the Dialing Properties dialog box to the  My Locations tab.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have not typed a 9 in To access an outside line.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your location setup

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have typed 9 in To access an outside line.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the format of the telephone number

1	Make sure you have selected a country and entered the area code or the city code and number.

Or, if the area-code box is unavailable, type the city code and number.

To use the country information, click to clear the Dial as entered check box, and type the area or city code and number.

Do not include any outside line, long distance, or international access numbers. Microsoft Personal Fax for Windows automatically dials these numbers.

To override the country information, select the Dial as entered check box, and type any numbers required to access the outside line and long distance or international service as well as the area or city code and number.

If you are dialing an internal extension, type the extension and select the Dial as entered check box

Or, in Country, click None - Dial as Entered, which is the first entry.

2	Check that only the digits 0 through 9 appear in the country code and area code.

The phone number can contain hyphens, periods, spaces, and other formatting characters.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the recipient's country

If you didn't use the Microsoft Exchange Address Book or the Outlook Contacts to address the fax, just resend it, and in Country, select None - Dial As Entered. If you used the Address Book or Contacts, click one of the following:

I sent the fax to a recipient in the Exchange Address Book.

I sent the fax to an Outlook Contact.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Check the recipient's country

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you that there was a problem.

2	Click Send Again.

3	In Resend to, double-click the recipient's name.

4	For the fax number, make sure that just the extension is entered.

Do not include the city or area-code and prefix.

5	In Country, click None - Dial As Entered.

6	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the recipient's country

1	In the Microsoft Outlook Inbox, double-click the message from the system administrator notifying you that there was a problem.

2	Click Send Again.

3	In Resend to, double-click the recipient's name.

4	For the fax number, make sure that only the extension is entered.

Do not include the city or area-code and prefix.

5	Under Address, click the corresponding address (Business, Home, or Other).

6	Click Address.

7	In Country, type None.

8	Click OK, and then click Save and Close.

9	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


I can't dial using my calling card

The number is being dialed too soon.

The number is never dialed.

I have a calling card that isn't on the list.


Check your calling-card setup

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try adding an additional comma after the calling-card access number. This adds a short pause before the number is dialed.

If this doesn't work, try a different pause character.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your calling-card setup

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try using a different pause character.

In each phone number box, there is a pause character between the calling-card access number and the codes for area code or country code.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add a new calling card

1	Click here  [image]  to open the Dialing Properties dialog box to the My Locations tab.

2	Click Change.

3	Click New, and then type a name for this calling card.

4	Type your calling-card number.

5	Click Rules, and then fill in the appropriate information.

Information about how to dial a call usually appears on the back of your card, or you may need to contact your calling-card vendor. You must translate this information into dialing rules for local, long distance, and international calls.

Notes

You can copy the dialing rules from any other calling card by clicking Copy From. Make sure to change the access number.

You can type your calling card number in the Change Calling Card dialog box only after you enter the calling card code, "H," in one or more Dialing Rules.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Which message do you get?

You must first dial 1 and then the area code.

I get a different message.


Specify the call as long distance

In North America, or if you have specified the number in international format, some prefixes within your area code are long distance, and some are local.

You can choose to either dial a number as entered or to set Microsoft Personal Fax for Windows to automatically dial certain prefixes in your area code as long distance numbers.

I want to dial a single number with a local prefix as a long distance number.

I want to always dial a prefix in my area code as a long distance number.

I don't want to do this right now.

Go back to the beginning of this troubleshooter.

Close the troubleshooter.


 Dial a number as entered

1	In Compose New Fax, type your outside line and long-distance-carrier access numbers, such as 91, before the area code.

2	Select the Dial as entered check box.

3	Click Next and continue composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Designate a local prefix to be dialed as long distance

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	In Toll prefixes when dialing from, click the location.

3	Under Local Prefixes, click the prefix for dialing long distance.

4	Click the right arrow button to move the prefix to Dial area code first.

5	Try sending your fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a dialing problem that the Dialing Troubleshooter can't help you solve.

For more information, try looking in the documentation for your modem or other telephony device.

Go back to the beginning of this troubleshooter.

Close the troubleshooter.


Turn off your receive fax service

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, click to clear the check box next to the fax device.

3	Click OK.

Note

When you finish with the other program, reopen the Fax Properties dialog box and select the check box for the fax device.


Sending and Receiving Faxes Troubleshooter for Microsoft Personal Fax
Sending and Receiving Faxes Troubleshooter for Microsoft Personal Fax for Windows

This troubleshooter first asks whether you are using a local or remote printer, and then leads you through a series of steps to verify that your modem and working environment are properly set up.

The verification sequence may take a few minutes.

Just click to answer the questions, and then try the suggested steps to fix the problem.

What do you want to do?

I want to start the verification sequence

I don't want to do this now. Close the troubleshooter.


Check the fax printer

First, which type of fax printer are you using: the local printer created on this computer when you installed Microsoft Personal Fax for Windows, or a shared printer residing on a different computer?

Which type of printer are you using?

I am using the local fax printer that was created on this computer.

I am using a remote fax printer on a different computer.

I don't want to continue. Close the troubleshooter.


Check the send time for the remote printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click the remote network printer.

3	Under Time to send, make sure that that your faxes are to be sent at the correct time.

4	Try sending your fax.

Did this fix the problem?

Yes, it worked.

No, I still can't send a fax.


Check that the remote fax printer is active

1	Right-click Network Neighborhood on the desktop, then click Find Computer.

2	Search for the server that provides the fax printer.

For example, if the printer is \\Server\fax, then search for:

Server

3	When you find the server, double-click the server folder, and then double-click the Printers folder and make sure that the printer is listed there.

4	If the server or printer is not listed, check with the network supervisor to find the status of the fax printer.

Did this fix the problem?

Yes, this was the problem.

No, this was not the problem.


Check your cables and reset your modem

1	If you have an external modem, make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Turn your external modem off and back on again.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Make sure your modem is set up to work with your computer

1	Click here  [image]  to open the Modem Properties dialog box.

2	If your modem is not listed, click Add. (If your modem is listed, skip the rest of this procedure.)

3	Make sure the Don't detect my modem check box is selected, and then click Next.

4	Click the manufacturer and model for your modem, and then click Next.

If you don't see it listed, first refer to the documentation for your modem or then contact the manufacturer and ask which popular modem your device emulates.

Otherwise, click Standard Modem Types and the baud rate for your modem.

5	Continue following the instructions on the screen.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Restart your fax service

1	Click here  [image]  to open the Services dialog box.

2	Under Service, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, first click Stop, and then click Start, to reinitialize the fax device.

4	Click Close.

Go to the next step?

Yes.

I was unable to start Microsoft Fax Service. Start the Fax Service Troubleshooter.

I don't want to do this now. Close the troubleshooter.


Make sure your modem is set to send faxes

1	Click here  [image]  to open the Fax Properties dialog box to  the Send tab.

2	Under Fax Printers, click your local fax printer.

3	Under Device Name, make sure the check box next to your modem is selected.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Try sending or receiving again

Try to send the fax message again, or ask someone to send you a fax message.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. I still can't send a fax.

No. I still can't receive a fax.


Make sure your modem is set to answer incoming calls

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, make sure that the check box next to your local modem is selected.

3	Ask the sender to send the fax again.

Did this fix the problem?

Yes. I received the fax. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of this troubleshooter.

Start the Dialing Troubleshooter.

Close this troubleshooter.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of the troubleshooter.

Start the Dialing Troubleshooter.

Close the troubleshooter.


Fax Service Troubleshooter

If you cannot start or administer Microsoft Personal Fax, then the account the service logs on to may not have administrator rights to the computer. If the account does have administrator rights, then the password for Microsoft Fax Service may be incorrect. If you recently changed the password for the account, then you must also change the log on password for Microsoft Fax Service.

Would you like to change the account or password for the Microsoft Fax Service?

Yes. Change the account information now.

I have a different problem. Try the Sending and Receiving Faxes Troubleshooter.

Close the troubleshooter.


Make sure that your fax service password is current

1	Click here  [image]  to open the Services dialog box.

2	Under Service, click Microsoft Fax Service, and then click Startup.

3	Under Log On As, make sure the correct user account is entered for This Account.

The account you enter here must have administrator rights to the computer.

4	In Password, type the correct password for the account.

5	In Confirm Password, type the password again.

6	Click OK.

7	Make sure that Microsoft Fax Service is still selected under Service, and then click Start.

8	Click Close.

Note

If you are unable to configure Microsoft Fax Service, you probably do not have administrator rights to the computer. Try logging on to the computer as Administrator to complete this procedure.

Did this fix the problem?

Yes. Close the troubleshooter.

No. What else can I do?


Next steps

You've encountered a problem that the Fax Service Troubleshooter can't help you solve.

Start the Sending and Receiving Faxes Troubleshooter.

Close this troubleshooter.